Ooyala Debugger for Customer Videos
Use this tool to gather information to help debug issues you report to Ooyala.
Steps you should follow are:
- Open the Chrome Developer Tools.
- Click the Ooyala Panel in the Developer Tools Panel.
- In the Ooyala Flash Console, click Reload Page.
- Under Basic Info, enter your Embed Code (Content ID) and Player ID.
- At the bottom of this page, click Test Video.
- If an issue occurs, click Save HAR File and Save Player Logs.
- Click Steps to Reproduce and enter the steps necessary to reproduce the issue.
- Click Copy URL to copy the page information to your clipboard.
- Click Go to Support Center, login, and create a new support request.
- In the description, be sure to paste the URL you got in step 8.
- Attach the saved HAR file and player logs to the request.
- Complete and save the request.
STEPS TO REPRODUCE ISSUE
What exact steps did you perform to reproduce the issue on this page?